Hosted Grafana instances not reachable

Incident Report for Grafana Cloud

Resolved

This incident has been resolved.
Posted Oct 28, 2017 - 16:45 UTC

Monitoring

Services have now been restored. Engineers are continuing to monitor the situation closely.
Posted Oct 28, 2017 - 15:58 UTC

Update

Shortly after returning to service the backend database cluster has failed a second time. Engineers are working to restore services.
Posted Oct 28, 2017 - 14:02 UTC

Update

Engineers have restored services for most users. The remaining instances still experiencing issues should be back online within the next 30-60minutes
Posted Oct 28, 2017 - 13:55 UTC

Identified

The US-EAST cluster of the hosted-grafana platform is currently experiencing a major incident. Engineers are working to restore services.
Posted Oct 28, 2017 - 10:51 UTC
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