Hosted Grafana not accessible due to database issues

Incident Report for Grafana Cloud

Resolved

This incident has been resolved.

Posted Mar 28, 2020 - 22:39 UTC

Monitoring

We have migrated all affected instances to a new database cluster and all services should now be running as normal.

Posted Mar 28, 2020 - 21:44 UTC

Update

We are continuing to investigate this issue.

Posted Mar 28, 2020 - 19:02 UTC

Investigating

We're investigating issues with our database that is causing timeouts and not letting customers use their Grafana instances.

We're working on getting the database back up and will keep this incident updated.

Posted Mar 28, 2020 - 19:01 UTC

This incident affected: Grafana (AWS US East - prod-us-east-2, Azure Netherlands - prod-eu-west-3, GCP Australia - prod-au-southeast-0, GCP US Central - prod-us-central-0).