Outgoing Email Issues

Incident Report for Grafana Cloud

Resolved

This incident has been resolved.

Posted Jul 01, 2019 - 17:26 UTC

Update

Outgoing email is functioning normally, but will be sent from no-reply at grafana.net rather than grafana.com until our mail provider has a resolution.

Posted Jul 01, 2019 - 16:17 UTC

Update

We are deploying a workaround until our provider can resolve the issue.

Posted Jul 01, 2019 - 15:58 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 01, 2019 - 15:43 UTC

Investigating

Our email provider is not correctly signing outgoing messages, which may result in them being blocked by the destination mailserver. We are working with our email provider to correct this problem.

Posted Jul 01, 2019 - 15:40 UTC

This incident affected: Website and Support (Grafana.com).