DB issues in prod-sa-east-1

Incident Report for Grafana Cloud

Update

Synthetic Monitoring alerting has recovered. We are continuing to monitor.

Posted Oct 20, 2026 - 23:39 UTC

Update

Synthetic Monitoring alerting is also impacted. We are continuing to investigate this issue.

Posted Oct 20, 2026 - 22:14 UTC

Investigating

We are currently investigating an issue in the prod-sa-east-1 region causing slow requests, or some stacks struggling to start. We will provide an update as soon as we have more information to share.

Posted Oct 20, 2026 - 21:36 UTC

This incident affects: Grafana (AWS Brazil - prod-sa-east-1) and Synthetic Monitoring (AWS Brazil - prod-sa-east-1: API, AWS Brazil - prod-sa-east-1: Public Probes).