Intermittent instance unavailability in prod-eu-west-2

Incident Report for Grafana Cloud

Monitoring

As of 07:40 UTC, we have observed marked improvement with instance unavailability in the prod-eu-west-2 cluster. Customers should no longer experience this issue. We will continue to monitor and provide updates.

Posted Jan 22, 2025 - 07:40 UTC

Investigating

As of 05:30 UTC, we were alerted to an issue with Grafana stacks hosted in the prod-eu-west-2 cluster. Users experiencing this issue may experience periods of disruption where their hosted Grafana stacks will not be accessible.

Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

Posted Jan 22, 2025 - 05:38 UTC

This incident affects: Grafana Cloud: Hosted Grafana (AWS Germany - prod-eu-west-2).