Issue Submitting Credit Card Information

Incident Report for Grafana Cloud

Resolved

This incident has been resolved.

Posted Oct 31, 2022 - 13:39 UTC

Investigating

As of 4:00 UTC this morning, we were alerted to issues surrounding submission of credit card payment via our third-party payment system. This issue is intermittent and currently being investigated by the appropriate groups.

Customers who are attempting to upgrade to Grafana Cloud Pro may experience the error "NetworkMerchants Error" and be unable to upgrade plans until this issue is mitigated or resolved. Once we have marked this issue as "Resolved," please re-try your payment submission.

Posted Oct 29, 2022 - 18:56 UTC

This incident affected: Cost Management and Billing.