EU Routing to US Central Region - Third Party Provider Issues

Incident Report for Grafana Cloud

Resolved

We have observed and received reports of restored functionality for Grafana for users routing from the EU region to the us-central-0 cluster. We will continue to work with the third-party provider to identify the root case. At this time, we are considering this issue resolved.

No further updates.
Posted Jun 22, 2023 - 20:35 UTC

Update

As of 18:21 UTC, we have received feedback that the issue with the third-party provider is improving and some previously blocked instances in the us-central-0 cluster are now working as expected. Some customers in the us-central-0 cluster may still experience impact and be unable to use Grafana.

We are continuing conversation and assessment with the provider and will continue to provide updates.
Posted Jun 22, 2023 - 18:50 UTC

Investigating

We have been alerted to an issue stemming from a third-party provider that is impacting all Grafana components for some users and some instances that are routing from the EU region to the us-central-0 cluster. Users who encounter this issue may experience issues with Grafana usage in the us-central-0 cluster.

We are actively engaging with the provider to identify possible remediation options. We will monitor and provide updates as more information is shared.
Posted Jun 22, 2023 - 17:17 UTC
This incident affected: Grafana (GCP US Central - prod-us-central-0).