We have experienced continued success and no further reports of issues accessing instances hosted on the prod-us-central-3 or the prod-us-central-4 clusters. Considering this incident resolved.
No further updates.
Posted May 02, 2024 - 12:55 UTC
Monitoring
Engineering has applied changes to restore service to the prod-us-central-3 and the prod-us-central-4 clusters. As of 12:22 UTC, users should now be able to access their instances as expected.
We will monitor for a period of 30 minutes to ensure continued reachability of instances in these clusters.
Posted May 02, 2024 - 12:23 UTC
Investigating
As of 11:47 UTC we were alerted to instances in the US Central region (prod-us-central-3 and prod-us-central-4 clusters, specifically) being unreachable. Users attempting to access their instances in either cluster will experience an "ERR_TIMED_OUT" screen and be unable to load the instance.
Engineering is actively engaged and working towards resolution. We will provide updates as more information is shared.
Posted May 02, 2024 - 12:07 UTC
This incident affected: Grafana (GCP US Central - prod-us-central-3, GCP US Central - prod-us-central-4).