Elevated Log Push Failures and Latency on prod-eu-west-0 cluster

Incident Report for Grafana Cloud

Resolved

Users experienced failed log pushes as well as increased latency when sending logs to Loki service hosted on prod-eu-west-0 cluster between 18:30 UTC to ~23:00 UTC.

Our engineering team has engaged our Cloud Service Provider and the fix was implemented that mitigated the issue.
Posted Dec 10, 2025 - 19:30 UTC