Grafana Cloud non-billing usage metrics gaps in select regions

Incident Report for Grafana Cloud

Resolved

Impact period: April 1 – July 29, 2026

Summary:
During this period, some customers in a subset of regions may have experienced gaps in select ruler/recording rule metrics within their Grafana Cloud instances. Not all customers or environments in the listed regions were affected.

Affected regions:
A subset of environments across the following regions may have been impacted:
ap-south-1
au-southeast-1
ca-east-0
eu-central-0
eu-west-2
eu-west-7
us-west-0

Affected values:
grafanacloud_instance_queries_per_second
grafanacloud_instance_rule_config_last_reload_successful
grafanacloud_instance_rule_evaluations_total:rate5m
grafanacloud_instance_rule_evaluation_failures_total:rate5m
grafanacloud_instance_rule_group_interval_seconds
grafanacloud_instance_rule_group_last_duration_seconds
grafanacloud_instance_rule_group_iterations_total:rate5m
grafanacloud_instance_rule_group_iterations_missed_total:rate5m
grafanacloud_instance_rule_group_last_evaluation_timestamp_seconds
grafanacloud_instance_rule_group_rules
grafanacloud_instance_ruler_queries_failed_total:rate5m
grafanacloud_instance_ruler_queries_zero_fetched_series_total:rate5m
grafanacloud_instance_ruler_notifications_sent_total:rate5m
grafanacloud_instance_ruler_notifications_errors_total:rate5m
grafanacloud_instance_ruler_notifications_queue_capacity
grafanacloud_instance_ruler_notifications_queue_length
grafanacloud_instance_ruler_notifications_latency_seconds:99quantile
grafanacloud_instance_ruler_notifications_latency_seconds:50quantile

Current status:
This issue has been resolved. No further action is required from customers. If you continue to notice gaps in the metrics described above, please reach out to support and reference this incident.

Posted Jul 29, 2026 - 18:49 UTC