Some Instances Failing to Initialize

Incident Report for Grafana Cloud

Resolved

Engineering has applied remediation steps and as of 18:00 UTC, all affected instances should now initialize and load as expected. Considering this incident resolved.

No further updates.

Posted Aug 31, 2023 - 18:22 UTC

Investigating

As of 16:45 UTC, we were alerted to some instances failing to initialize and users may be presented with the "Your instance is loading" screen. Engineering is aware and actively working towards remediation. We will continue to provide updates.

Posted Aug 31, 2023 - 17:03 UTC

This incident affected: Grafana Cloud: Grafana (GCP US Central - prod-us-central-0, GCP US Central - prod-us-central-3).