Support Tickets: Secure File Transfer Maintenance Period

Scheduled Maintenance Report for Grafana Cloud

Completed

The scheduled maintenance has been completed.

Posted Apr 11, 2024 - 17:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 11, 2024 - 17:00 UTC

Scheduled

Beginning at 17:00 UTC on April 11, we will be completing some maintenance on our Support Ticketing secure file transfer system (SendSafely). During this time, users submitting support tickets to Grafana Support will be unable to attach a secure file.

We anticipate this period to last approximately 30 minutes, after which secure attachments may be uploaded.

Posted Apr 11, 2024 - 14:37 UTC

This scheduled maintenance affected: Support Messaging and Ticketing (Ticketing (Zendesk)).