Investigating issue with Grafana Incident Insights not displaying data

Incident Report for Grafana Cloud

Resolved

This incident has been resolved.

Posted May 23, 2024 - 08:10 UTC

Update

We are continuing to monitor for any further issues.

Posted May 22, 2024 - 19:14 UTC

Monitoring

The issue was resolved by updating our data collection process, ensuring the service works properly again. We've implemented measures to prevent this from happening in the future and are currently monitoring the fix.

Posted May 22, 2024 - 13:53 UTC

Investigating

This affects a small number of customers only. We are investigating this issue. Currently analyzing root cause; suspecting timeout issue; working on fix to improve label fetching.

Posted May 22, 2024 - 12:56 UTC

This incident affected: Incident Management and Response (IRM).