The cluster has now been restored. Services should now be working as normal.
Posted Oct 19, 2017 - 10:49 UTC
Update
Engineers have been able to recover from the database failure and are in the process of bringing the database cluster back online. ETA for service restoration is 30minutes.
Posted Oct 19, 2017 - 09:46 UTC
Update
The engineering team have encountered complications with the restore. They are continuing to work on the issue.
Posted Oct 19, 2017 - 08:24 UTC
Update
Engineers are making progress on restoring the cluster. Current ETA to restore services is 30minutes.
Posted Oct 19, 2017 - 07:49 UTC
Update
The database cluster has experienced a catastrophic failure. Engineers are continuing to work to restore the cluster.
Posted Oct 19, 2017 - 06:55 UTC
Identified
Hosted Grafana instances running in the us-east region are currently unable to load. The issue is related to a major outage on the backend database cluster used. Engineers are working to resolve the issue.