Hosts unreachable for instances in prod-sa-east-1

Incident Report for Grafana Cloud

Resolved

From 6:23 UTC to 6:39 UTC, we became aware of an issue with instances in the prod-sa-east-1 cluster. Users experiencing this issue may have encountered with requests failing for instances in this cluster.

This has stabilised and customers should no longer experience this issue.
Posted 3 days ago. Mar 28, 2025 - 07:59 UTC
This incident affected: Grafana Cloud: Hosted Grafana (AWS Brazil - prod-sa-east-1).