Upgrade from Free → Pro failing for users

Incident Report for Grafana Cloud

Resolved

Engineering has released a fix and as of 00:13 UTC, customers should no longer experience issues upgrading from Free to Pro subscriptions. At this time, we are considering this issue resolved. No further updates.

Posted Jan 27, 2026 - 00:13 UTC

Identified

Engineering has identified the issue and is currently exploring remediation options. At this time, users will continue to experience the inability to upgrade from Free to Pro subscriptions.

We will continue to provide updates as more information is shared.

Posted Jan 26, 2026 - 21:52 UTC

Investigating

As of 20:05 UTC, our engineering team became aware of an issue related to subscription plan upgrades. Users experiencing this issue will not be able to upgrade from a Free plan to a Pro subscription.

Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

Posted Jan 26, 2026 - 20:53 UTC

This incident affected: Grafana Cloud: Billing.