Support Tickets - Delayed Responses

Incident Report for Grafana Cloud

Resolved

This incident has been resolved.

Posted Feb 13, 2024 - 22:08 UTC

Identified

The issue has been identified and we are working to restore full functionality to the support ticketing system.

Posted Feb 13, 2024 - 21:20 UTC

Investigating

We are currently experiencing technical difficulties with our ticketing system, resulting in delayed responses to our customers. Our engineers are actively investigating, and we apologize for any inconvenience. Rest assured, we are committed to resolving this as quickly as possible..

Thank you for your patience.

Posted Feb 13, 2024 - 19:31 UTC

This incident affected: Website and Support (Support Tickets).