Loki: Error Expanding Log Lines

Incident Report for Grafana Cloud

Resolved

Engineering has applied a mitigation and users should no longer experience the "TypeError: Cannot read properties of null (reading 'toString')" error when expanding log lines for provisioned (Hosted) Loki datasources.

Considering this issue resolved at this time. No further updates.
Posted Jul 18, 2023 - 17:11 UTC

Investigating

As of 14:28 UTC, we have noted issues with expanding log lines for provisioned (Hosted) Loki datasources in all regions. This issue presents in version 10.0.3-cloud.1.14737d80, only. Users experiencing this problem will see a "TypeError: Cannot read properties of null (reading 'toString')" error when expanding log lines.

Engineering is engaged and actively investigating. We will provide updates as more information is shared.
Posted Jul 18, 2023 - 14:57 UTC
This incident affected: Logs (AWS Singapore - prod-ap-southeast-1, AWS US East (OH) - prod-us-east-0, Azure US Central - us-central2, GCP Belgium - prod-eu-west-0, GCP Singapore - prod-ap-southeast-0, GCP UK - prod-gb-south-0, GCP US Central - prod-us-central-0).