As of 17:36 UTC, all remediation efforts have been applied by Engineering across all clusters. Users should no longer experience issues initializing their instance(s). At this time, we are considering this issue resolved.
No further updates.
Posted Jul 19, 2023 - 17:43 UTC
Investigating
As of 14:48 UTC, we observed Hosted instances across all regions struggling to initialize. Engineering has identified a new aspect of this issue that requires further investigation. They are actively engaged and working towards remediation. Users may experience an inability to load their instance(s).
We will continue to monitor the state of the correction and provide updates.
Posted Jul 19, 2023 - 15:52 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 19, 2023 - 15:42 UTC
Identified
As of 14:48 UTC, we observed Hosted instances across all regions struggling to initialize. Engineering has since identified the issue and applied a correction. At this time, the correction is still in the process of being applied across all regions, so some instances may still experience an inability to initialize.
We will continue to monitor the state of the correction and provide updates.
Posted Jul 19, 2023 - 15:41 UTC
This incident affected: Grafana (AWS Canada - prod-ca-east-0, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-4, AWS Singapore - prod-ap-southeast-1, AWS US East - prod-us-east-0, AWS US East - prod-us-east-2, Azure US Central - us-central2, Azure Netherlands - prod-eu-west-3, GCP Australia - prod-au-southeast-0, GCP Belgium - prod-eu-west-0, GCP Brazil - prod-sa-east-0, GCP India - prod-ap-south-0, GCP Singapore - prod-ap-southeast-0, GCP UK - prod-gb-south-0, GCP US Central - prod-us-central-0, GCP US Central - prod-us-central-3, GCP US Central - prod-us-central-4, GCP US East - prod-us-east-1, play.grafana.org).