Experiencing issues with Synthetic Monitoring probes in prod-ca-east-0 region

Incident Report for Grafana Cloud

Resolved

The issue was due to a network routing problem between Linode’s Dallas and Atlanta locations and AWS’s ca-central-1 location. The issue has been resolved as of 8:55 UTC, customers should no longer experience issues with probes in the prod-ca-east-0 region. At this time, we are considering this issue resolved.

Posted Jan 16, 2024 - 08:58 UTC

Update

We are continuing to investigate this issue.

Posted Jan 15, 2024 - 15:01 UTC

Update

We are continuing to investigate this issue.

Posted Jan 15, 2024 - 12:28 UTC

Investigating

We're aware of issues with probes in the prod-ca-east-0 region and are actively working on a resolution. We apologize for any inconvenience.

Posted Jan 15, 2024 - 09:19 UTC

This incident affected: Grafana Cloud: Synthetic Monitoring (AWS Canada - prod-ca-east-0: API, AWS Canada - prod-ca-east-0: Public Probes).