Support Ticket Portal Unavailable

Incident Report for Grafana Cloud

Resolved

This incident has been resolved.

Posted Nov 21, 2024 - 18:33 UTC

Monitoring

A fix has been deployed, and the ticket portal is once again operational. Our engineers will monitor this deployment before we consider this issue fully resolved.

Posted Nov 21, 2024 - 17:11 UTC

Investigating

At approximately 16:40 UTC our team was made aware of an issue impacting our support ticket portal. Users are currently unable to submit a ticket via the portal, and we encourage them to reach out to support via email (support@grafana.com) during this time.

Posted Nov 21, 2024 - 17:04 UTC

This incident affected: Support Messaging and Ticketing (Ticketing (Zendesk)).