EU West Region - Some Instances Experiencing Difficulties Initializing

Incident Report for Grafana Cloud

Resolved

This incident has been resolved.

Posted Jun 20, 2023 - 12:00 UTC

Update

We are continuing to monitor for any further issues.

Posted Jun 20, 2023 - 11:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 20, 2023 - 10:47 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 20, 2023 - 10:37 UTC

Investigating

We were alerted to an issue with instances in the EU West (prod-eu-west-0) region struggling to initialize. Customers experiencing this problem may have received a loading screen and an inability to login to instances. Engineering is aware and actively investigating.

At this time, we are seeing improved behavior and instances are initializing. We will continue to monitor and provide updates.

Posted Jun 20, 2023 - 09:54 UTC

This incident affected: Grafana (GCP Belgium - prod-eu-west-0).