EU West Region - Some Instances Experiencing Difficulties Initializing

Incident Report for Grafana Cloud

Resolved

We continue to observe sustained nominal behavior for the EU West (prod-eu-west-0) region and instances continue to initialize as expected. We are considering this incident resolved.

No further updates.
Posted Jun 08, 2023 - 14:29 UTC

Monitoring

As of 1340 UTC, we have observed rapid improvement and at this point in time, instances in the EU West (prod-eu-west-0) should initialize as expected.

We will continue to monitor to ensure continued performance.
Posted Jun 08, 2023 - 13:51 UTC

Investigating

As of 1307 UTC, we were alerted to an issue with instances in the EU West (prod-eu-west-0) region struggling to initialize. Customers experiencing this problem may have received a loading screen and an inability to login to instances. Engineering is aware and actively investigating.

At this time, we are seeing improved behavior and instances are initializing. We will continue to monitor and provide updates.
Posted Jun 08, 2023 - 13:34 UTC
This incident affected: Grafana (GCP Belgium - prod-eu-west-0).