Availability issue for Grafana Cloud stacks in prod-eu-west-2 region.

Incident Report for Grafana Cloud

Resolved

The incident has been resolved. The cause was one database server being under heavy CPU load - that caused database queries to either take a long time to complete or fail altogether for Grafana Cloud instances using that specific database server. As an outcome, it made some instances unavailable, and it also made new instance startups fail.

Posted Dec 11, 2024 - 11:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 11, 2024 - 11:02 UTC

Identified

The issue has been identified and the fix is being implemented. Majority of stacks should be accessible again.

Posted Dec 11, 2024 - 10:48 UTC

Investigating

We are currently investigating an issue impacting the availability of Grafana Cloud instances in the prod-eu-west-2 region.

Posted Dec 11, 2024 - 10:28 UTC

This incident affected: Grafana Cloud: Hosted Grafana (AWS Germany - prod-eu-west-2).