Hosted Grafana Outage

Incident Report for Grafana Cloud

Resolved

This incident is considered resolved.

Posted Jul 20, 2018 - 09:31 UTC

Update

It should be back to normal now. We're still keeping an eye on it to ensure everything stays fine.

Posted Jul 19, 2018 - 20:44 UTC

Update

It appears that there is still an issue, many hosted grafana instances are not able to load, we are working on a fix.

Posted Jul 19, 2018 - 19:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 19, 2018 - 17:44 UTC

Update

Engineers have identified the root cause of the problem changes made to bring most users back online.
We are continuing to work on the cluster to bring services back up to normal operating conditions.

Posted Jul 19, 2018 - 17:04 UTC

Identified

We are currently experiencing a Database service outage affecting Hosted Grafana instances running in our us-central2 location. Engineers are currently working to restore services.

Posted Jul 19, 2018 - 16:27 UTC