Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany

Incident Report for Grafana Cloud

Resolved

Between 09:31 and 10:13 UTC on 23 October 2026 (42 minutes), Grafana Cloud Traces in AWS Germany experienced elevated ingestion latency and intermittent trace write failures, affecting both direct trace ingestion and ingestion via the OpenTelemetry endpoint. All services are now operating normally.
Posted Oct 23, 2026 - 10:16 UTC

Investigating

We are investigating elevated latency and intermittent errors when ingesting traces for Grafana Cloud Traces in AWS Germany. Customers may see delayed trace ingestion and failed trace writes. Next update by 10:30 UTC.
Posted Oct 23, 2026 - 09:31 UTC
This incident affected: OpenTelemetry Ingest Endpoint (AWS Germany - prod-eu-west-2) and Traces (AWS Germany - prod-eu-west-2: Ingestion).
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