Billing data unavailable for certain graphite users

Incident Report for Grafana Cloud

Resolved

This incident has been resolved.

Posted Jun 01, 2021 - 13:52 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 01, 2021 - 13:47 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 01, 2021 - 13:38 UTC

Update

Affected customers: graphite customers on us-east and us-west
Not affected: graphite customers in us-central and eu-west

Posted Jun 01, 2021 - 12:25 UTC

Investigating

We are investigating

Posted Jun 01, 2021 - 12:10 UTC

This incident affected: Grafana Cloud: Billing.