Hosted Metrics and Log Service Degradation

Incident Report for Grafana Cloud

Resolved

This incident has been resolved.

Posted Apr 19, 2023 - 18:39 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 19, 2023 - 18:11 UTC

Update

We are currently investigating an ongoing outage affecting all products hosted in prod-us-east-0 and prod-eu-west-2

Posted Apr 19, 2023 - 17:59 UTC

Investigating

We are investigating an issue effecting customers' ability to access their instance, and Metric/Log Services.

Posted Apr 19, 2023 - 17:59 UTC

This incident affected: Grafana Cloud: Loki (EU-WEST (GCP), US-EAST (AWS)) and Grafana Cloud: Prometheus (EU-WEST: Querying, EU-WEST: Ingestion, AWS US-East Querying, AWS US-East Ingestion).