Issues Creating Free Tier Cloud Accounts and Stacks

Incident Report for Grafana Cloud

Resolved

This incident has been resolved.

Posted Nov 17, 2022 - 11:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 17, 2022 - 11:24 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 17, 2022 - 09:53 UTC

Update

We are continuing to investigate this issue.

Posted Nov 17, 2022 - 09:32 UTC

Investigating

As of this afternoon, we received several reports of the inability to successfully validate new Free Tier Cloud accounts. Users encountering this issue will experience a "Whoops, something went wrong" error when attempting to deploy a new stack.

Engineering is aware and currently investigating root cause. We will provide updates as the investigation proceeds.

Posted Nov 16, 2022 - 22:05 UTC

This incident affected: Grafana (AWS US East (OH) - prod-us-east-2, Azure Netherlands - prod-eu-west-3, GCP Australia - prod-au-southeast-0, GCP US Central - prod-us-central-0).